HP Designjet 500 Error Codes

Designjet Error Codes

Below is a list of the hexa-decimal  generated HP Designjet 500 error codes. The HP Designjet 800 error codes are generic to the Designjet 500. Where the codes are different the machine is specified.

Error Code Translation
01:10 Electronic Module failure
01:11 Electronic Module Cooling Fan
01:12 EEPROM is not configured correctly
01:13 Electronic Module failure
02:10 Carriage failure
02:10 Carriage failure
02:13 Carriage failure
03:10 Power Supply Failure
04:11 LAN Card not detected
08:09 Formatter installed instead of HP-GL/2 Card
Designjet 500 series only
05:10 HP-GL/2 Accessory Card failure
Designjet 500 series only
05:10 Formatter not detected
Formatter failure
Designjet 800 series only
05:11 Formatter not detected
08:11 Front panel not detected
11:00 Trailing cable badly connected
11:13 Problem setting the voltage on the printheads
12:11 A short detected in the Carriage Assembly
21:10 Service Station failure
21:11 Service Station Aerosol Fan cannot be detected
17:10 Ink Supply Station failure
22:10 Ink Supply Station failure
41:10 Paper Axis Motor failure
41:13 Error in Paper Axis Motor Encoder quadrature
42:10 Scan Motor failure
43:10 Scan Axis Motor failure
43:11 Vacuum fan failure
56:10 Drive Roller Encoder Sensor error
56:13 Error in Drive Roller Encoder Sensor quadrature
61:04 Firmware Error
61:05 Error processing Job
64:04 Firmware Error (USB Port)
71:04 Problem Allocating Memory
71:06 Out of Memory problem
72:04 Problem in the Scan-Axis (Firmware Error)
73:04 Servo Error
79:04 Firmware Error
81:01 Paper Axis shutdown
81:11 paper Axis shutdown (during paper advance)
85:10 paper Axis Encoder error
86:01 Carriage Axis shutdown
86:11 Carriage Axis shutdown (during the carriage movement test)
86:13 Carriage Axis shutdown (Firmware error)
87:13 Unable to read Carriage Encoder Sensor
93:10 Ink Supply start up failed

I hope the above HP Designjet 500 error codes are of use to you. I would like to stress at this point that these are not intended for self repair. The machines are quite complex and should only be maintained by a competent plotter repairs company, who can offer you a professional cost effective repair to your wide format printer.

Machine failures do occur so I hope the list of HP Designjet 500 error codes will help you to achieve a quick resolution to the problem and thus reduce machine down time. Remember a well maintained machine will carry on producing top quality CAD drawings as long as needed.

 

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